🛒 Built for Ecommerce & Online Stores

A customer just added $300 to their cart.
Then they had a question about shipping.

An AI agent that answers product questions, shipping inquiries, and return policies in real time — reducing cart abandonment and increasing conversions.

Why ecommerce need AI chat

🛒

Cart Abandonment Is 70%

Most shoppers abandon their cart because of unanswered questions. "Is this returnable?" "When will it arrive?" "Does it come in blue?" No answer = no sale.

🌐

Customers Shop in Every Timezone

Your store is global but your support team works 9-5. International customers hit a wall after hours.

📦

Shipping & Return Questions

"How long does shipping take?" "Can I return this?" "Do you ship internationally?" These account for 60% of pre-purchase support.

The ROI is obvious

Based on industry averages for ecommerce

Your hourly rate$50/hr
Average new client value$200
ChatForge monthly cost$97/mo
Cost of a customer support agent$2,500-5,000/mo
Leads needed to break evenJust 1
Annual savings vs CS agent / help desk$28,836+/yr

3 ways ecommerce use ChatForge

1️⃣

Pre-Purchase Q&A

AI answers product questions, size guides, compatibility info, and stock availability — converting browsers into buyers.

2️⃣

Order Status & Shipping

Handles "where's my order?" questions automatically — the single most common post-purchase support request.

3️⃣

Cart Abandonment Recovery

Engages hesitant shoppers with answers to their concerns and nudges them toward checkout.

ChatForge vs hiring a customer support agent

The math speaks for itself.

Feature
ChatForge
CS agent / help desk
Monthly cost
$97/mo
$2,500-5,000/mo
Available hours
24/7/365
Business hours only
Response time
1.2 seconds
Minutes to hours
Handles multiple visitors
Unlimited simultaneous
One at a time
Never calls in sick
Never
PTO, sick days, turnover
Learns your business
Instantly from your website
Weeks of training
Lead capture
AI-driven, automatic
Manual, inconsistent
Setup time
60 seconds
2-4 weeks to hire + train
"Cart abandonment dropped from 72% to 54% after adding the AI agent. It answers shipping questions right when customers are about to leave."
— Founder, AZ Outdoor Gear

Ready to stop losing leads?

Setup takes 60 seconds. No credit card. No contracts. Your AI agent starts working immediately.