Privacy Policy

Last updated: March 25, 2026

ChatForge ("we," "us," or "our") operates the chatforge.aiedge247.com website and AI chat agent platform. This policy describes how we collect, use, and protect your information.

1. Information We Collect

Account Information: When you register, we collect your email address, name, and company name. Passwords are hashed using bcrypt and never stored in plain text.

Agent Data: Information you provide to configure your AI agents, including business knowledge bases, system prompts, and customization settings.

Conversation Data: Chat messages between website visitors and your AI agents, including any contact information visitors voluntarily provide (email, phone number, name).

Usage Data: Conversation counts, message counts, and analytics data about how your agents perform.

Payment Information: Processed securely by Stripe. We never store credit card numbers on our servers.

2. How We Use Your Information

• To provide and maintain the ChatForge platform
• To power AI chat responses using your knowledge base
• To send you lead notifications and performance reports
• To process payments and manage subscriptions
• To communicate product updates and support
• To improve our services and fix bugs

3. Data Sharing

We do not sell your data. Period. We share data only with:

• Anthropic (Claude API): Conversation content is sent to generate AI responses. Anthropic does not train on API inputs.
• Stripe: Payment processing only.
• Resend: Email delivery for notifications.
• Supabase: Database hosting (encrypted at rest).

4. Data Security

We implement industry-standard security measures:

• All data encrypted in transit (TLS/HTTPS)
• Database encrypted at rest
• Row-level security on all database tables
• Bcrypt password hashing
• Stripe webhook signature verification
• Rate limiting on authentication endpoints

5. Data Retention

We retain your data for as long as your account is active. Conversation data is retained for analytics purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights (GDPR/CCPA)

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate information
• Deletion: Request we delete your data ("right to be forgotten")
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing emails at any time

California residents: We do not sell personal information. We do not use personal information for cross-context behavioral advertising.

7. Cookies

We use minimal cookies for session authentication (login tokens). We do not use third-party tracking cookies or advertising pixels. Our analytics are first-party only.

8. Children's Privacy

ChatForge is not intended for users under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes via email.

10. Contact

For privacy questions, data requests, or concerns:

Email: cal@aiedge247.com
AI Edge 247
Phoenix, AZ